About Us
Shop online at Gemcuts where it’s all about delivering fantastically good value. Save big on a huge range of jewellery and lapidary tools with the added enjoyment of our speedy delivery, friendly customer service, full warranty and money-back guarantee.
We sell a great range of lapidary equipment, jewellery making tools and carving tools and we have a commitment to providing the best service and price and getting it to you in the fastest possible time
The people at Gemcuts have a cumulative total of over 80 years experience in Australian Opal, lapidary equipment and jewellery making.
Our backgrounds include commercial opal cutting, opal mining and jewellery making. We have extensive experience in the use of all the products that we sell and if you have any questions regarding the use of any of our products we are more than happy to help!
MACHINE ORDER INFORMATION AND LEAD TIMES:
Due to the high demand being experienced for some of our Australian machines, there may be a production delay of up to 4 weeks. Please call if you wish to know the availability of any machinery. We thank everyone for their patience.
VISITING US:
Our Ballina warehouse is closed to the public until further notice. Safety issues and WHS prevents us being able to offer access to the main section of the warehouse where stock is kept. Orders can be placed online or over the phone in advance and picked up at the front of the warehouse.
We apologise for any inconvenience this may cause.
Our Lightning Ridge shop is open Monday to Friday 10am to 4pm. The shop is located at 43 Opal Street (Cnr of Pandora Street) in the old Ambulance Station.
WAREHOUSE HOURS:
Monday to Thursday 8.30am till 4.15pm (Eastern Standard Time in winter or Eastern Daylight Time during summer).
Phone calls will be answered during these hours. Calls are not answered on weekends or public holidays.
Please be patient when phoning as the line can get very busy. If you are having trouble reaching us by phone please send us an e-mail with your contact details and we will call you back. You can also leave a message on our answering service and your call will be returned on or the next working day.
Internet orders placed before 2pm are generally despatched the same day. Orders placed after 2pm on Thursday will be despatched the following Monday.
We attend several gem and jewellery shows every year so opening the warehouse on the weekends is not a viable option.
Phone: (02) 6681 1686
Email: sales@gemcuts.com.au
Address: Gemcuts Pty Ltd
36A Smith Drive
WEST BALLINA, NSW 2478